At Zyrafashions, operated by Regalvista Global Private Limited, we aim to provide a smooth and satisfying shopping experience. However, we understand that there may be times when you need to cancel an order. This policy outlines the terms, timelines, and procedures for order cancellations to ensure transparency and ease.
In this document, the terms “we,” “us,” and “our” refer to Regalvista Global Private Limited, while “you,” “your,” and “users” refer to our valued customers. By placing an order on our website, you acknowledge and accept the cancellation terms outlined below. We recommend reviewing this policy carefully before requesting a cancellation.
When Can You Cancel Your Order
We understand that plans can change, and we do our best to accommodate order cancellations when possible. An order is generally eligible for cancellation if it has not yet entered the processing or dispatch stage.
You may cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first. Requests made during the processing phase will be evaluated based on the current status of the order and the timing of your request.
To check whether your order is eligible for cancellation, you can log in to your account dashboard or contact our customer support team via email.
If the order has already been shipped, cancellation is no longer possible. In such cases, our team will assist you with the next steps, including return or exchange options where applicable.
Cancellation Timeframe
Order cancellations are permitted only while your purchase is still under processing. Once the status of your order is updated to “shipped,” we regret that cancellation requests can no longer be fulfilled.
Orders Already Shipped
If your order has already been shipped, it cannot be canceled. However, you may initiate a return request after receiving the item, in accordance with our Return & Refund Policy.
Order Modifications
At this time, we do not allow changes to items or shipping addresses once an order has been placed. If you need to update any details, you may cancel the order if it is eligible and place a new one with the correct information.
How to Request a Cancellation
To request a cancellation, please get in touch with our customer support team at: regalvistaglobalpvtltd@gmail.com, regalvistaglobalauthorizes@gmail.com
We sincerely appreciate your patience and understanding. If you have any questions or need further assistance, feel free to reach out—we’re here to help.
At Zyrafashions, we are dedicated to delivering a smooth and reliable shopping experience for our customers. We prioritize fair treatment and transparent resolution of all consumer concerns. Our Grievance Redressal Policy is established to ensure that your issues are handled promptly, professionally, and in full compliance with applicable laws.
What is a Grievance?
A grievance refers to any concern or dissatisfaction arising from a product or service purchased through our platform for which the customer seeks resolution. This includes, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment discrepancies, challenges with returns, refunds, or exchanges, dissatisfaction with customer service, and questions regarding our policies.
How to Raise a Grievance
If you have a concern, we encourage you to contact us through our support channels. The process is as follows:
Access Support: Visit the "Help Centre" or "Contact Us" section on our website or mobile app.
Select Your Issue: Choose the category or topic that best matches your concern.
Submit Your Request: Provide all relevant details, including your order ID, a clear description of the issue, and any supporting documents or images.
Once your query is submitted, our support team will review it and respond promptly.
Escalation to Grievance Officer
If your concern remains unresolved or you are dissatisfied with the resolution provided by our customer care team, you may escalate the issue to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws.
To maintain accountability and comply with legal obligations, Zyrafashions has appointed a dedicated Grievance Redressal Officer. This officer oversees the complaint resolution process, ensures fairness, and addresses unresolved or escalated issues. You can contact the Grievance Officer via email at regalvistaglobalpvtltd@gmail.com, regalvistaglobalauthorizes@gmail.com .
Grievance Handling Process
Acknowledgment: Upon receiving your grievance, we will confirm receipt within 48 hours via email.
Unique Reference ID: A distinct grievance ID will be assigned and shared with you to facilitate your complaint status.
Resolution Timeline: Our team, in coordination with the Grievance Officer, will strive to resolve your grievance promptly, typically within 7 working days or as required by applicable laws.
Updates and Communication: You will receive regular updates on the progress of your grievance through your preferred communication channel.
Closure of Grievance
Your grievance will be deemed closed and resolved under the following conditions:
Contact Us
For any further queries or to initiate a grievance, please contact us at regalvistaglobalpvtltd@gmail.com, regalvistaglobalauthorizes@gmail.com .